Terms & Conditions

Last updated: 06.07.2026

1. General

These Terms govern use of https://aisearchinsight.io (the "Service") and the purchase of AI search visibility reports.

  • Provider: THE Clarity Mateusz Rzetecki, ul. Rolnicza 59A/58, 93-328 Łódź, Tax ID (NIP) 6681926166, contact: hello@aisearchinsight.io.
  • Brand: AISearchInsight (https://aisearchinsight.io).
  • Consumer: an individual purchasing for purposes outside their trade, business, craft or profession.

2. The service

We provide one-off, paid reports analysing the visibility of a given domain in the answers of AI search engines and assistants (including ChatGPT, Gemini, Claude, Perplexity, Google AI Overviews). The packages Basic, Pro and Premium offer different scopes of analysis. The current scope and prices are shown on the Service before purchase. This is not a subscription — payment is one-time.

The report is informational and analytical. We do not guarantee specific business outcomes or rankings.

3. Payments — Paddle as Merchant of Record

Payments are handled by Paddle (Paddle.com Market Ltd or the relevant Paddle entity).

Paddle is the Merchant of Record. This means you purchase the product from Paddle, and Paddle:

  • takes the payment and charges your chosen payment method (including any applicable taxes),
  • issues receipts/invoices and sends the order confirmation,
  • handles refunds and payment-related queries (see Section 6).

By placing an order you also accept Paddle's Buyer Terms: https://www.paddle.com/legal/checkout-buyer-terms

4. Delivery

The report is digital content delivered electronically. After payment is confirmed, the report is generated automatically and made available via a unique link; we also send the link to the email address you provide.

5. Right of withdrawal / cancellation (Consumers)

Consumers generally have a 14-day right to cancel a distance contract.

Exception — digital content supplied immediately: by starting the generation/supply of the report before the cancellation period ends, the Consumer expressly consents to immediate performance and acknowledges that they lose the right of withdrawal once supply of the digital content has begun. You will be asked to give this consent knowingly before purchase.

If generation of the report has not yet started, you may cancel and request a refund.

6. Refund policy

As Paddle is the Merchant of Record, refunds are processed by Paddle. You can request a refund via us (hello@aisearchinsight.io) or directly with Paddle (a Paddle support link is included in your order confirmation / receipt).

Refund rules:

  • Before report generation has started — full refund.
  • After the report has been delivered — due to the nature of the digital content and the consent given under Section 5, refunds are not available, save where required by law and subject to Paddle's case-by-case discretion.
  • If technical problems prevent delivery — replacement of the report or a refund of the price paid.

We handle complaints about report quality within 14 days of receipt at hello@aisearchinsight.io.

7. Liability

The report is based on data obtained at the time of analysis from external AI systems and sources. Because those systems change, we do not warrant the completeness, accuracy, or permanence of results.

  • Nature of the service: the Service and the report are provided "as is". We do not warrant the report's fitness for a particular purpose or the uninterrupted, error-free operation of the Service.
  • Dependence on third parties: AI engines (including OpenAI, Google, Anthropic, Perplexity) and data/service providers (including DataForSEO, Zyte, Paddle) are external systems. We are not responsible for their changes, outages, unavailability, policy changes, or errors. AI model responses are non-deterministic and may change over time — we do not warrant their reproducibility.
  • AI-generated content: materials generated by AI (e.g. articles in the Premium package) are provided "as is"; the Customer must review them for accuracy before use or publication.
  • No advice: the report is informational and analytical and does not constitute legal, tax, marketing, SEO, or investment advice. Decisions made on its basis are made at the Customer's own risk.
  • Limitation of liability: to the extent permitted by law, we are not liable for indirect or consequential damages (including lost profits, lost revenue or data, business interruption, or the consequences of decisions made on the basis of the report), and our total liability is limited to the amount paid for the relevant report.

The above limitations do not exclude or limit a Consumer's mandatory statutory rights or liability for intentionally caused damage.

8. Intellectual property and permitted use

The report and the Service (content, layout, software) are legally protected. The buyer receives a non-exclusive right to use the report for their own purposes. Resale, sharing with third parties, or public distribution of the report requires our prior consent.

The following are prohibited in particular: decompiling or reverse-engineering the Service, automated data extraction (scraping) or automated access to the Service, circumventing security or payment mechanisms, and using the Service or reports to build a competing service. We reserve the right to refuse or suspend the service in the event of a breach of these Terms, abuse, or where the request concerns unlawful content.

9. Customer representations and obligations

  • The Customer represents that they are entitled to request analysis of the specified domain and that the content entered in prompts does not infringe the rights of third parties or applicable law; the Customer does not enter third parties' personal data without a legal basis.
  • The Customer uses the Service in accordance with the law and these Terms.
  • An unjustified chargeback constitutes a breach of these Terms; we reserve the right to pursue the amount owed and related costs and to block access to the service.

10. Force majeure

We are not liable for non-performance or delay caused by events beyond our reasonable control, including outages or unavailability of third-party providers (AI engines, hosting, data suppliers), internet disruptions, acts of authorities, or force-majeure events.

11. Personal data

How we process personal data is described in our Privacy Policy.

12. Governing law and disputes

These Terms are governed by Polish law and applicable law. Mandatory consumer-protection provisions of the country of your habitual residence are unaffected. EU consumers may use the ODR platform: https://ec.europa.eu/consumers/odr

13. Final provisions and contact

We may change these Terms for good reason; orders placed before a change are governed by the version in force at the time of purchase. If any provision of these Terms is held invalid, the remaining provisions stay in effect. These Terms together with the Privacy Policy constitute the entire agreement between the parties. Our failure to enforce any right is not a waiver of it. The Customer may not assign rights or obligations under the contract without our consent. Contact: hello@aisearchinsight.io.